FAQ

Frequently Asked Questions (FAQs)

1. Do you offer free shipping?

  • Yes, Sillure offers free shipping on all orders.

2. How long does shipping take?

  • Shipping usually takes 5 -10 business days.

3. Can I exchange a damaged or defective product?

  • Yes, we exchange products if they are damaged or defective. Please contact our customer service team within 14 days of receiving your order to initiate the exchange.

4. What is your return policy?

  • We accept returns within 14 days of delivery. Items must be returned in their original condition and packaging.

5. How do I initiate a return?

  • To initiate a return, please contact our customer service team with your order number and reason for the return.

6. Do you provide a prepaid shipping label for returns?

  • Yes, we provide a prepaid shipping label for the return of damaged or defective items. For general returns, customers are responsible for return shipping costs.

7. How can I contact Sillure customer service?

8. What materials are used in your jewelry?

  • All our jewelry is made from the finest sterling silver, crafted to perfection by skilled artisans.

9. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with tracking information.

10. What if I have a question that's not listed here?

  • If you have any other questions, please contact our customer service team, and we will be happy to assist you.